For telcos, managing the complexity of modern networks has outpaced human capacity. The explosion of data and increasing ...

Chatbots only respond to customers’ simple questions. Agentic AI can perform complex tasks such as starting returns, ...

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

SCALA.AI co-founder and CEO Ardie Sameti (left) and co-founder/executive chairman Raj Singh. Concur co-founders Raj Singh and ...

Unlike established disciplines such as finance or operations, customer experience is still an emerging function. It lacks standardized metrics, a common language, and often, a clear home on the ...

As organizations look to bring AI into their businesses, one of the most logical places to start is in customer experience, or CX, said Andrew Gilman, CMO for fast-growing solution provider NWN Corp.

New Leadership and Promotions Strengthen The Daniel Group's CX Expertise and Growth Strategy ...

The customer experience people saw his post and immediately wrote back and said, "Hey, thanks for the catch. We're going to get some people out there right away to help you." ...