Running a small business you realize how valuable each hour is, and you try to use that time wisely. And lately, I’ve fallen into various traps that sap this most precious commodity. Consider the ...

RACINE - The Racine Public Library, 75 Seventh St., has a new automated telephone notification and renewal system accessible to library users for their personal accounts. The system allows patrons to ...

Perhaps automated voice response phone systems should have an extra option that allows callers to listen to meditation tapes. It seems I’m not the only one that gets instantly hot-under-the-collar ...

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline operations and improve the experience for both guests and employees. The ...

Jay H. Leve pioneered a novel type of polling technology in the early 1990s by combining automated phone calls with the recorded voices of local television anchors. Mr. Leve, the founder of SurveyUSA, ...