Add Yahoo as a preferred source to see more of our stories on Google. Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and ...

For more than 40 years, financial institutions have actively pushed consumers into to self-service channels — from phone banking and ATMs decades ago, to online and mobile banking today. As banks and ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...

As technology has changed, customer service has changed too. We’ve moved from in-store and phone support to email and even social media assistance for customers. Live chat support is the newest trend ...

Customers can tell the the difference between someone who can really help them and someone just pressing automatic send buttons for pre-scripted platitudes. Here’s how to use online chat to deliver ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

Of all of the customer service channels, live chat probably gets the least amount of love, yet can be one of the most efficient resolution channels for both companies and customers. In a review of ...

PHILADELPHIA (CBS) -- How many times have you just wanted to speak to a real customer service person on the phone, but instead you get a computerized voice asking for account numbers or asking you to ...

Can't find a coupon code anywhere? With the growing "live chat" customer service trend, many operators are trained to hand out coupon codes to polite shoppers that simply ask. I did the research and ...

Providing excellent customer service is critical to running a successful business. Customers expect support to be convenient and fast and that involves being available wherever they are. Whether ...