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Forbes contributors publish independent expert analyses and insights. I am a behavioral statistician sharing my research in leadership development. In 1998, Rucci, Kern and Quinn wrote the very ...

TROY, Mich.--(BUSINESS WIRE)--Amid widespread disruption affecting all aspects of the utility marketplace—from rising system costs to environmental and energy efficiency goals to referendums on ...

Forbes contributors publish independent expert analyses and insights. Just about every business owner has heard how increasing their customer retention rate by 5% can subsequently increase their ...

• Customer satisfaction is flat and that's a warning sign. The national ACSI score remains where it was close to a decade ago, signaling long-term weakening of buyer utility even as companies report ...

Subaru, Toyota, Mercedes-Benz, and Tesla are in a tight race for automobile supremacy in the new 2024 American Customer Satisfaction Index (ACSI) Automobile Study. All four automakers score 83 out of ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

It’s not a great time to be running a regulated utility. A perfect storm of inflation, high interest rates, cuts in energy production and constantly growing compliance requirements have conspired to ...

SCAN Health Plan, Humana, Excellus BlueCross BlueShield, UPMC for Life and Blue Cross Blue Shield of Texas are some of the highest ranked Medicare Advantage plans in certain markets based on customer ...