Upgrades are often framed as exclusive perks for top-tier members, but hotels regularly upgrade non-elite guests as well.

We chatted with hospitality industry experts to discuss what makes a good hotel guest and how hotel etiquette is changing.

You may have heard butler service touted as a perk in some of the world's best hotels. After all, part of the joy of travel is indulging in luxuries you don't get at home, like having a daily ...

TROY, Mich.: 4 Sept. 2024 — The secret to a great branded hotel stay may be in an aspect that guests do not often realize: the third-party management company operating the hotel, which creates ...

Planning a trip? Check out this list of the best hotel chains. These winning hotel brands topped J.D. Power’s 2025 rankings, with high marks for service, comfort, cleanliness, great value and more. In ...

Luxury and upper upscale hotels are ranking higher in guest satisfaction compared to limited-service hotel segments in a year when travelers are paying record-high prices for hotel stays, according to ...

North American hotels' increase in staffing and a focus on customer service is paying dividends in the form of guest satisfaction, according to a new J.D. Power survey. Overall guest satisfaction in ...