Forbes contributors publish independent expert analyses and insights. Chief Analyst & CEO, NAND Research. Oracle and Amazon Web Services jointly announced the launch of Oracle Database@AWS. The new ...

Oracle has announced a new solution that enables brands to leverage insights from the Internet of Things (IoT) to improve customer service experiences. “IoT is a major digital disruptor, coming on the ...

REDWOOD SHORES, CA--(Marketwired - Nov 10, 2015) - Oracle (NYSE: ORCL) today launched Oracle Knowledge Advanced, a new cloud solution within the Oracle Service Cloud that helps organizations deliver a ...

A new cloud-based knowledge management solution within the Oracle Service Cloud is has been launched to help organizations deliver a better customer experience, while reducing overall customer support ...

Oracle has released an update to its Oracle Service Cloud that adds new tools to give companies more insight about their customers. Customer service staff who get the update will now see an online ...

With more organizations than ever now looking at service and support to both minimize costs and boost revenues, the size and nature of the IT investments being made in this area are changing ...

When Oracle set out to create a fast, simple way for companies to buy its cloud services, it did so by first focusing on the success of the customer and then transforming its internal operations to ...

At Kohl's, customer service calls come in by the millions—six million per year, to be exact. Customer service has always been a priority for the retail giant, says Vice President of Digital Commerce ...

Oracle on November 14 is rolling out its Internet of Things Accelerator, a packaged integration between the Oracle's Service Cloud and its IoT Cloud. The new offering should give Oracle customers, ...

With the "mobile generation" in mind, Oracle last week announced a cloud-based customer engagement service that allows call center agents to be more personal and proactive in handling inquiries by ...