Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

NEW ORLEANS – New automated systems are increasingly making help desks or at least some of their members expendable. But managers overseeing these support groups argue that phasing out people can only ...

The privately-held, Utah-based KMXperts& software uses something called a natural language search which end users can access via the Web seven days a week, 24 hours a day to find solutions to their ...