TUI InfoTec GmbH selected BMC Software’s Remedy ITSM suite to improve its existing customer services and overall IT support system. TUI InfoTec’s IT support and services encompass infrastructure ...
BMC’s acquisition of Remedy is starting to bear fruit, as Remedy next week releases IT Service Management Version 5.5. ITSM 5.5 has more features in its Asset Management, Service Level Agreement (SLA) ...
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