The 2025 Airline Quality Rating returns with a new list of winners and losers. Here’s a look at which airlines deliver the best customer service and operational efficiency. After years of operational ...
Southwest says it plans to work out the kinks in its new policies, but passengers say they're losing patience.
The penalty was part of a fine imposed by the Biden administration after it determined the airline had failed to provide prompt customer service and refunds to passengers in 2022. By Adam Sella ...