Business Insider

Shopify plans a reorg of its Support division as the ratio of managers to 'crafters' falls below target

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Business Insider

Shopify asks its customer-support staff to test new AI tools weeks after laying off thousands of employees

Shopify is testing an OpenAI-powered translation bot for its customer-support staff. It's the latest AI experiment the company has implemented for its support division. The company has been testing ...

Shopify says AI traffic is up 7x since January, AI-driven orders are up 11x

Shopify is bullish on AI-powered shopping agents, citing AI as an "incredible tool" to enable more entrepreneurs and calling ...
Business Insider

Shopify launched a new AI-powered assistant to help merchants as its support staff remains under a 'Code Yellow' for 'deteriorated' performance

Shopify beta-launched an AI assistant for its help center. It can answer questions about getting started on Shopify and running an online store. It's the latest in a series of AI tools Shopify has ...
CNET

Shopify vs. WooCommerce: What’s the Best Store Builder for Your Brand?

Shopify and WooCommerce both let you build an e-commerce store without code -- but the user experience is very different. Here’s what I learned from testing these tools.
Your Story

How Shopify is using Zendesk Support as a one-stop-shop to seamlessly connect with customers

In 2012, Canada-based software company Shopify, was poised for the kind of 'hold-onto-your-seat' hypergrowth that most startups dream of. At the time, the company had been named as one of the ten ...