If you're going to take a receptionist job, generally, you have to have good people skills — the person working the front desk is usually the first one that everyone encounters when they come into the ...

It is vital that whoever is front of house in a dental practice, ie on reception, has excellent people skills. Why is this important? If you look at customer complaint statistics, 75% of business is ...

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...