The Social Security Administration (SSA) will implement a major change in its customer service policy, starting March 7, 2026. As a result of the layoffs in the agency under the former Department of ...

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online, but other issues ...

People are dying while waiting for their benefits to get approved. Government agencies aren’t exactly known for their stellar customer service. People looking for help from the Social Security ...

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

Beginning Saturday, Social Security recipients will no longer be served by workers from their local field offices.

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...