Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...
Written by Haydn J. Richards, jr., as originally published in The Reverse Review. Consumer complaints: Every financial business has them. Companies try at all costs to ensure that customers are ...
No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...
The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service throughout the selling process is beneficial, ...
Home improvements are expensive – it’s why protecting your money when you hire a contractor matters. Sasha Jones is on your ...
Dems say consumers will be forced to pay $225 to have their complaints reviewed by the FCC. Officials say that just isn't true. Marguerite Reardon started as a CNET News reporter in 2004, covering ...
We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...
The owners of a dog boarding facility in Altamont were back in court to face charges of animal abuse after law enforcement said a dog died in their care. The woman whose dog died said she still has ...
Every successful customer-focused company has a customer service recovery framework at the ready, to be deployed in the moments when things don’t go according to plan. A service recovery system kicks ...
The Federal Communications Commission voted Thursday to streamline its process for handling complaints from consumers who have issues with their broadband providers. But critics, including the ...
Brokers and registered representatives who plan to expunge customer and broker-dealer complaints from their record using arbitration will have a steeper hurdle come Oct. 16, when new Finra amendments ...
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