Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

When you deal with customers, you might hear more complaints than praise. Maybe it’s simply human nature to dwell on the negative. Or maybe customers believe that, as the adage goes, “The squeaky ...

Not responding to a customer’s complaint on Twitter is like hanging up the phone on him–with millions watching. No matter the size of your business, your success will always lie in your ability to ...

Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

For example, this week I called customer service to address issues with my internet and cell phone — and, hopefully, refund some fees. In both cases, customer service did nothing for me. Despite ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

Costco has cultivated a loyal following built on the promise of bulk savings and quality merchandise, backed by a famously generous return policy. However, even within the aisles of this retail giant, ...

Co-Host, "CBS Mornings" and "CBS Mornings Plus" Tony Dokoupil is a co-host of "CBS Mornings" and "CBS Mornings Plus." Dokoupil also anchors "The Uplift," a weekly series spotlighting positive and ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a vital source of information for banks and financial services firms, and must ...

Southwest Airlines took home the top spot on the Airline Quality Rating report for 2020, thanks in large part to an industry-best performance on the metric of customer complaints. The better an ...