Costa Rica’s global services industry is awaiting the inauguration of Laura Fernández, as her incoming administration signals ...

After two years of sluggish growth, demand for custom software is finally showing signs of revival, driven by entrepreneurs’ ...

With AI beginning to find widespread use across BPO and IT operations, companies are grappling with how to best face customer ...

Uruguay is the least corrupt country in Latin America, while Venezuela ranks among the region’s most corrupt, according to the 2025 CPI.

Volvo Group has reportedly discovered that its data at North American operations was compromised during a late-2024 cyberattack on its BPO partner, Conduent.

Latin American fintech firm Evertec Inc has agreed to its Brazilian rival Dimensa S.A. for US$181 million, strengthening its ...

Tata Consultancy Services (TCS) has unveiled plans to invest $37 million to build a major delivery and innovation campus in Londrina, Brazil.

Remittance flows from the United States to Latin America and the Caribbean reached an all-time high of more than $158 billion in 2025 ...

The Philippines’ IT-BPM industry body has committed to investing at least US$25 million a year to future-proof a workforce in this AI era.

AI has transformed the software industry like never before, according to a recent study by global accounting and consulting firm PwC.

Four Latin American currencies have strengthened against the U.S. dollar this year, supported by carry trades and mineral exports.

Knowledge-process outsourcing firm Evalueserve is celebrating 25 years in Chile, underscoring how a global company can thrive in the Andean nation’s competitive business landscape. The firm launched ...