Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
A Capital One outage caused by a third-party vendor disrupted transactions and deposits, prompting frustrated customers to voice grievances and share viral memes on social media.
BANKING OUTAGE - On Saturday, Capital One apologized on X, saying that "we recognize the frustration this issue has caused and we sincerely apologize to our valued customers."
BANKING OUTAGE - On Saturday, Capital One apologized on X, saying that "we recognize the frustration this issue has caused and we sincerely apologize to our valued customers."
Third-party vendor FIS blamed a local power loss and hardware failure for the issue, which Bank of Oklahoma said affected more than two dozen financial institutions.
Capital One says an outage has been affecting users since Thursday; as customers report they are still waiting for services to return.
FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.
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"My money hasn't come through since Wednesday! I have to pay my mortgage, buy gasoline, and feed my children," one user posted on X, formerly known as Twitter. Capital One acknowledged the ongoing challenges, stating that system restoration was underway ...
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(Gray News) - Capital One users are reporting problems getting money from their accounts during a reported outage. Users opening their banking apps Thursday and Friday were greeted with a message from Capital One reporting “technical issues” and an inability to make payments or deposits.