Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.
The bank experienced a “technical issue” with a third-party vendor this week, impacting some account services like deposits and payment processing.
A Capital One outage caused by a third-party vendor disrupted transactions and deposits, prompting frustrated customers to voice grievances and share viral memes on social media.
Capital One says an outage has been affecting users since Thursday; as customers report they are still waiting for services to return.
BANKING OUTAGE - On Saturday, Capital One apologized on X, saying that "we recognize the frustration this issue has caused and we sincerely apologize to our valued customers."
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