BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots ...

A CEBU legislator filed a resolution on Monday urging the government to initiate talks with the US over plans to bring the call-center industry back from overseas. The Trade and Foreign Affairs ...

The Philippine ambassador to the United States is pressing US lawmakers to exempt the country from a new bill that would punish American companies for using overseas call centers.

A LEGISLATOR on Monday filed a resolution urging the Department of Trade and Industry (DTI) and the Department of Foreign Affairs (DFA) to take immediate diplomatic and trade action in response to the ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Connectivity failures, OS updates, and frustrated patients shouldn't be your problem. Silent devices, outsourced call centers, and disengaged patients create hidden risks and liability. Addison Care ...

Proposed legislation in the United States that discourages call center companies from hiring talent abroad is a "clear threat ...