As business leaders, we typically focus on products (which are important), but we often forget a crucial part: the customer's ...

A recent eMarketer and impact.com report shows that consumers usually research products at least three separate times before ...

A recent eMarketer and impact.com report shows that consumers usually research products at least three separate times before ...

In a 2024 deep dive with Google, we found that utilizing VCM led to a 56.28% increase in booking rates and a 68.88% increase ...

In an era where digital innovation sets the pace, the pursuit of exceptional customer experiences (CX) has become a ...

Winner of the ETCIO Awards 2025 for Excellence in Technology Implementation - Customer Experience Transformation, Veolia ...

In today’s competitive market, customer loyalty is no longer guaranteed. Research shows that 70% of consumers worldwide have ...

Many these features seem really futuristic - but, historically, 40% of Adobe's 'Sneaks' make it to production.

When considering customer success software, a smooth and effective implementation is crucial. Here is how to achieve optimal ...

Here are four strategies for embracing a customer-centric approach to growth in order to balance acquisition with retention.

Team Marksmen Network's CX Transformation Conclave to spotlight technology's role in redefining customer journeys and driving ...

Understanding your ideal customers requires continuous research, segmentation, behavior analysis, and relationship-building.