Centrepoint, the UK’s leading charity supporting homeless young people, upgrades contact centre support through Route 101 ...

Dyfed-Powys Police claims the top-spot in UK for average speed of answering 999 emergency calls through contact centre.

Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

Boosting Employee Experience in Contact Centres is the Key to Success! Jurgen Hekkink,at AnywhereNow discusses. contact ...

UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...

Medallia expands Frontline-Ready AI™ with mobile innovations to drive faster customer experience action. Medallia contact ...

Money Advice Trust & Elephants Don't Forget Partner to Provide Vulnerable Customer Training Support for Financial Services - ...

Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has launched a new health & digital social care microsite to spotlight the business’s ...

New AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents always-on and trusted NiCE have announced the launch of AI Ops Center, the operational backbone ...

New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New research uncovers a critical disconnect between how enterprises perceive customer ...

• More than half of UK consumers worry they won’t be able to connect with a human when companies automate their interactions with AI • A third say nothing directly to the company after a bad ...

As we celebrate National Customer Service Week, it’s important to remember that exceptional customer experiences don’t happen by chance! Behind every smooth conversation is a foundation of planning, ...