Unlike some other call centres run by banks, telecommunications companies and airlines, the CRA does not always offer a call ...

As AT&T’s internet services grow in popularity, the company has decided to email customers to warn them that their monthly ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

According to Delane, the Wells Fargo rep said that they would freeze her account and cancel her bank card, with a replacement ...

In its most transformative release to date, Calix announces its next-generation cloud-and-agentic enabled Broadband Platform built on Google Cloud’s AI and data infrastructure. This evolution unites ...

On a recent weekday morning, Sean Hogan had a phone conversation with an AI agent, a development sweeping across the world ...

Oklahoma City upgrades its utilities customer portal and mobile app Oct. 28 with enhanced security, MFA and modern self-service features.

Scammers increasingly push victims to send them money through crypto ATMs. Records reviewed by CNN reveal the con artists’ tricks.

Third-party security breach at Discord exposes sensitive user information including government IDs, highlighting ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

The hair care company has focused on automating high-volume, low-friction tasks like membership management to free up ...

Learn key details about Publix’s senior discount and discover why Georgia qualifies offering shoppers extra savings and ...